General Terms and Conditions (GTC) of L45 Homes GmbH
1. conclusion of the contract
Booking requests can be communicated via the booking tool on the website www.l45-homes.de. By submitting a booking request, the client (hereinafter referred to as the guest) expresses his/her agreement to conclude a temporary rental contract on the basis of these terms and conditions. With the sending of the booking confirmation by L45 Homes GmbH or one of its representatives (hereinafter referred to as the landlord), which is also sent by e-mail, the contract is considered concluded and binding.
2 Arrival and departure
2.1 Unless otherwise agreed in writing, the vacation apartment can be occupied from 3 p.m. on the day of arrival. The access code and further details on the specific location of the vacation apartment will be sent by e-mail approximately 2 days before arrival. For bookings made at short notice within 2 days prior to arrival, the aforementioned e-mail will be sent within one hour of booking.
2.2 The vacation apartment must be vacated by 11:00 on the day of departure. The windows must be closed before leaving the apartment.
3 Services and price
3.1 The services that are contractually agreed are set out in the landlord's offer and the information in the booking confirmation, which refers to this. The price includes accommodation, electricity, water, heating, bed linen and towels as well as final cleaning.
3.2 The contractually agreed number of persons specified in the booking confirmation may not be exceeded without the landlord's permission. In the event of non-compliance, the excess guests will be charged extra.
3.3 The prices include all taxes and duties.
4 Payment
When booking the vacation apartment, the total amount for the entire duration of the stay must be paid in advance.
5 Cancellation conditions
Until the vacation apartment is reallocated, the guest must pay for the duration of the contract in accordance with the following terms and conditions: Depending on the date of receipt of a notice of rescission, the landlord will charge the following cancellation rates (each a percentage of the total accommodation contract):
- up to the 28th day before arrival free of charge
- from the 27th day before arrival and in case of no-show 100%
6 Liability
6.1 The guest is liable for all damage caused to the landlord by himself or other persons for whom he is responsible. The landlord is obliged to notify the guest of such damage in writing within 7 days of departure and to charge the guest for it.
6.2 Any use of the vacation apartment that deviates from the agreement shall lead to termination of the contractual relationship without notice.
6.3 If the landlord is hindered in the fulfillment of his services due to force majeure, no liability for damages can be derived from this.
6.4 Warranty:
- If a service is not provided or not provided in accordance with the contract and customary, the guest may demand rectification.
- In the event of any service disruptions, the guest is obliged to do everything reasonable to help remedy the disruption and minimize any damage that may occur.
- In particular, the guest is obliged to inform the landlord immediately of any complaints. If the guest does not comply with these obligations, he shall not be entitled to any claims in this respect.
7 Damage
7.1 The guest is liable to the landlord for any damage caused by him or persons under his responsibility. This also applies to damage and impairment caused by third parties who are in the rented premises with the consent of the tenant.
7.2 The Tenant must notify the Landlord immediately of any defects in the rented property and the co-rented items or any dangers that threaten their preservation.
8 Rights of the guest
By concluding an accommodation contract, the guest acquires the right to the usual, considerate use of the rented rooms, the facilities of the accommodation establishment, which are usually accessible to guests for use without special conditions, and to the usual service. The vacation apartment is intended exclusively for residential purposes. Any commercial use, full or partial subletting and the holding of parties of any kind is strictly prohibited and will result in the immediate termination of the accommodation contract. The guest must exercise his/her rights in accordance with any guest guidelines (house rules).
9 Obligations of the guest
The guest undertakes to treat the rented rooms and the objects and facilities rented out for use with care and consideration.
10. rights of the landlord
The Landlord may inspect the vacation apartment at any time by prior arrangement with the Guest. In the event of imminent danger, an inspection is possible without the guest's prior consent.
11 Obligations of the Landlord
The Landlord is obliged to provide the agreed services to an extent that corresponds to his standard.
12. extension of the accommodation
The guest is not entitled to an extension of his stay. If the guest announces his wish to extend his stay in good time, the landlord may agree to the extension of the accommodation contract. The landlord is under no obligation to do so.
13. termination of the accommodation contract - premature termination
13.1 The Landlord shall be entitled to terminate the Accommodation Agreement with immediate effect for good cause, in particular if the Guest
a) makes significantly detrimental use of the premises or, through his inconsiderate, offensive or otherwise grossly improper behavior, makes living together unpleasant for the other guests, the owner or third parties living in or around the accommodation establishment or is guilty of an act against property, morality or physical safety towards these persons that is punishable by law. The landlord must be compensated for any further demonstrable damage caused.
b) is afflicted by an infectious disease or an illness that extends beyond the period of accommodation or otherwise becomes in need of care.
c) fails to pay the submitted invoices when due within a reasonably set period (3 days).
13.2 If the fulfillment of the contract becomes impossible due to an event to be regarded as force majeure (e.g. natural disasters, strike, lockout, official orders, etc.), the landlord may terminate the accommodation contract at any time without observing a notice period, provided that the contract is not already deemed terminated by law or the landlord is released from his obligation to provide accommodation. Any claims for damages etc. by the guest are excluded.
14. peace and order
14.1 The landlord is entitled to require the guest to stop or reduce undue noise. According to the valid house rules, the night's rest may not be disturbed in any way between 10.00 pm and 6.00 am. During this time, music systems, radios and televisions must therefore be turned down so quietly that they cannot be heard by the neighbors. Any other type of music may also only be played at room volume. Any avoidable noise (e.g. continuous music-making) must also be avoided during the day. On Sundays and public holidays, any noisy activity inside or outside the vacation apartment is prohibited.
14.2 Children must be encouraged to behave decently and quietly. They are not allowed to run around in the stairwell. The hallway may not be used by the children as a recreation room or playground. Ball games of any kind are prohibited in the residential and outdoor areas.
15. parking lot
15.1 If a parking space has been offered, it may only be used for cars and, unless otherwise agreed, is an outdoor parking space.
15.2 It is not permitted to carry out any repairs, work, etc. in the parking lot or courtyard.
15.3 Bicycles may not be parked in the apartment or leaned against the house wall.
15.4 No liability is accepted for parked vehicles or bicycles.
16. keeping animals In general, no animals are allowed in the apartment.
17. special instructions
17.1 The guest must ensure adequate ventilation.
17.2 The landlord's consent must be obtained before using any electronic devices brought by the guest that are not part of the usual travel requirements. It is not permitted to operate heating or air conditioning devices brought into the vacation apartment. Furthermore, it is not permitted to conduct electricity out of the vacation apartment (e.g. to supply vehicles, trailers etc. with power). The landlord is not liable for defects in electrical appliances.
17.3 Reception of visitors. Visitors must be notified to the landlord in advance and may only be permitted on a case-by-case basis between 9.00 a.m. and 6.00 p.m. for a stay of 3 hours per day. However, it is not possible for strangers to be admitted as roommates. Commercial party traffic is expressly prohibited. Non-compliance will result in the immediate termination of the accommodation contract.
17.4 Lost property will only be returned on request and at a charge (carriage forward). The Landlord undertakes to store them for 1 month.
17.5 The Landlord shall not be liable for items, money and valuables brought in. The safekeeping of wardrobe, musical instruments and electronic devices is also the responsibility of the guest.
17.6 Smoking ban.
Smoking is absolutely prohibited in the vacation apartment. Violations of the above regulation by the guest entitle the landlord to charge a corresponding service surcharge of EUR 200.00 for increased apartment cleaning.
17.7 Sources of danger.
We would particularly like to point out that the use of naked flames (in particular candles, scented candles, incense sticks, spray candles, firecrackers and the like) is prohibited in the entire apartment area and the outdoor facilities. Furthermore, the guest is required to ensure that no electrical appliances (especially chargers etc.) are connected to the power supply in the absence of the guest when leaving the vacation apartment. All taps must be safely turned off when leaving the vacation apartment.
17.8 Waste separation.
All house users are requested to consciously practise the specified waste separation system. During the rental period, we ask our guests to take care of the cleaning of the apartments themselves. Cleaning materials are sometimes provided and can be found in your apartment. All garbage must be disposed of in the bins provided in the entrance area.
17.9 As Internet access is a free additional service, the constant availability and error-free functioning of the Internet connection cannot be guaranteed and does not entitle the guest to a reduction in payment. We will endeavor to rectify any errors, interruptions or faults immediately. Connection speeds may vary and are not guaranteed. The landlord reserves the right to block ports and websites. The landlord accepts no responsibility whatsoever for the internet connection working faultlessly with the guest's existing hardware. Each guest is responsible for establishing the connection. No liability is accepted for data loss, errors or damage. When using the Internet connection, the guest agrees to the applicable WLAN terms of use. Accessing pages with illegal content and the distribution of illegal or legally protected content is prohibited. Illegal downloads as well as uploads (e.g. spam mails) will be reported to the competent authority if detected or suspected.
17.10 When leaving the apartment, the guest must ensure that all windows are closed, the lights and radiators are switched off and the taps are turned off.
18 General
18.1 German law shall apply.
18.2 For all disputes arising from this contract and its fulfillment, the jurisdiction of the court in Berlin is agreed, as far as legally permissible.
18.3 Should any provision of the GTC be invalid, this shall not affect the validity of the other provisions.
18.4 The invalid provision shall be replaced by a corresponding provision.
18.5 Verbal agreements shall only become effective if they have been confirmed in writing by the Lessor.
18.6 The right to correct errors as well as printing and calculation errors is reserved.
Status: 29.10.2024
